Frequently asked questions about 3D Printing

    Uploading a 3D design

  1. How can I easily convert a 3D file to a format supported by your website?
  2. When I upload a 3D model to the site, textures and colours are sometimes missing: how can I make them appear?
  3. Why do some designs require fixing before they can be made?
  4. What formats are accepted in the zip file for the textures?
  5. My file is in .obj format: how can I make colours and textures appear?
  6. How can I export a 3D file from Autocad 2010?
  7. What is the maximum file size of a 3D file upload to
  8. Where can I get 3D files already designed?
  9. What is the difference between "public", "private", "visible" and "for sale" in the sharing module part of the upload form?
  10. Who owns the intellectual property rights of my design once I upload it?

    3D technology

  1. What is 3D printing?
  2. What software should I use if I’m a beginner in 3D design?
  3. Can I create coloured objects?
  4. What machines do you use to create 3D objects?
  5. What is the maximum size of a 3D print?
  6. What are the materials used to print my 3D designs?
  7. How thick are the layers of material in 3D printers?
  8. How thick does my object have to be in order to be strong enough?
  9. How can I design an articulated model? What gap should I leave for my articulated models?
  10. What is the level of detail of objects produced?
  11. Which are the technical properties of the materials?
  12. What is WebGL? How to enable WebGL?
  13. How does a full color 3D printer work? Video demo.

    Gallery of 3D designs

  1. Why can some models in the gallery be ordered, and others not?
  2. What are the possibilities offered by the Sculpteo’s 3D viewer?

    Ordering a 3D object

  1. Can I customise the parameters of my 3D design before ordering?
  2. How is your price calculated?
  3. What forms of payment do you accept?


  1. What are your shipping methods?
  2. Do you ship world-wide?
  3. What is the delivery time once I have placed my order on your website?


  1. Can I paint my objects if I order them in white?
  2. Are the materials you use suitable for engraving or tapping?

    Designer shops

  1. Can I customise my shop?
  2. How is the royalty rate set?
  3. How is the royalty paid?
  4. How can I follow my sales?
  5. What happens if the object is unsatisfactory?
  6. Can I use money earned from selling my models to order 3D prints from Sculpteo?
  7. Am I responsible for the production and shipping of the order?
  8. What about property and copy rights of my models?
  9. Can I use my shop to sell designs for which I don't hold the rights?
  10. What about VAT on my revenues?
  11. How should I declare income earned with Sculpteo?
  12. What is the nature of the contractual relationship between Sculpteo, the Designer and the final client?

    Online creation

  1. How can I create my free key ring?
  2. Why do your key rings only come in white plastic?
  3. How can I add relief to a 2D image?
  4. What changes can I apply to images in relief?
  5. How should I prepare my image for best results in relief?
  6. How can I create a geometric shape?
  7. What changes can I apply to geometric forms?
  8. How can I create 3D text?
  9. What changes can I make to 3D text?


  1. How can I contact you if I can’t find the help I need on your website?

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